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What happened next
Fixed
Broken handrail on Platform 2
Reported 4 days ago · Waterloo
Maintenance team replaced the railing the next morning. Thanks for catching that.
Being looked at
Flickering lights in the underpass
Reported 2 days ago · Clapham Junction
Electrical team scheduled for Friday. We've added temporary lighting.
Just in
Door alarm keeps triggering on car 3
Reported today · South Western service
Assigned to the overnight engineering team. We'll update you tomorrow.
This month across the network
312
Reports made
78%
Led to action
2.1d
Avg response
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What have you spotted?
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🔧
Something broken
Equipment, infrastructure
⚠️
Safety concern
Hazard, near-miss, risk
🔄
Not working properly
Slow, intermittent, dodgy
💬
Something else
Process, staffing, other

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Where is it?
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How urgent does it feel?
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Needs attention now

Someone could get hurt, or service is affected right now

Should be looked at soon

It's not an emergency, but it shouldn't wait too long

Worth knowing about

No rush, but someone should be aware

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I'd rather stay anonymous
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Thank you. It's logged.

Your report is already on its way to the right team.

Reference: SP-2026-0847

What happens now

1
Your report reaches the relevant team today
2
They'll assess it and decide what to do
3
We'll update you on what happened
Your reports
Something broken Resolved
Ticket gate 3 not reading contactless
18 March · Victoria
Safety concern In progress
Wet floor near entrance, no sign out
22 March · Waterloo
Not working properly Received
PA system crackling on platform 7
24 March · Clapham Junction
Report detail